Trouble Shooting

First Steps – Check everything is connected and functioning as it should be.

Fitness Audio U-Series UHF Receiver

Is the power light on? 

Make sure the power pack is plugged in correctly and turned on at the power point.

Are the antennas attached to the receiver?

If not, attach the antennas that came supplied with your receiver and have them upright and in line of sight of the instructor.

Is the receiver connected to the transmitter?

To confirm the transmitter is connected to the receiver, you should see the RF Signal lights come on, as well as either the A or B Diversity light, on the front of the receiver. If not, check the channel of the receiver is matched with the channel of the transmitter. The channel selector on the receiver is found on the front of the unit.

U-Series Receiver & Transmitter Manual

Fitness Audio U-Series UHF Transmitter

Does the red battery light flash once as you turn it on?

If it stays on, this is telling you your battery is low and needs recharging or replacing. If the light doesn’t flash once when either inserting battery or switching the transmitter on, the battery may be completely flat or not making contact. Check the battery and its cushion is in good condition.

Is the mic socket (where the mic plugs into the transmitter) secure and all 4 pins intact?

Is the transmitter connected to the receiver?

To confirm the transmitter is connected to the receiver, you should see the RF Signal lights come on, as well as either the A or B Diversity light, on the front of the receiver.

Check the channel of the transmitter is matched with the channel of the receiver. The channel selector on the transmitter is found under the battery cover. It’s the little black dial with numbers and letters around it.

Quick Start U-Series Transmitter Guide

U-Series Receiver & Transmitter Manual


Fitness Audio U-Series MT-U8 Mini Transmitter

Please Note: The Mini Transmitter is an 8-channel system and will only work on the first 8 channels i.e. Channels 0 to 7.

Does the blue battery light come on? 

If the light doesn’t come on, the battery may be completely flat or not making contact. Check the battery level and make sure it’s inserted the right way around. If the battery light is flashing, this is telling you the battery is low and needs replacing. 

Is the transmitter connected to the receiver? 

To confirm the transmitter is connected to the receiver, you should see the RF Signal lights come on, as well as either the A or B Diversity light, on the front of the receiver.

Check the channel of the transmitter is matched with the channel of the receiver. The channel selector on the transmitter is found above the battery. It’s the little grey dial with numbers and letters around it.

Is the mic lead plugged in and connected tightly? 

Line up the arrow on the microphone plug with the triangle on the transmitter’s plug socket.

U-Series Receiver & Transmitter Manual

 

Fitness Audio D-Series Digital Receiver

Is the power light on?

Make sure the power pack is plugged in correctly and turned on at the power point.

Are the antennas attached to the receiver?

If not, attach the antennas that came supplied with your receiver and have them upright and in line of sight of the instructor.

Is the receiver connected to the transmitter?

To confirm the transmitter is connected to the receiver, you should see the RF Signal indicators come on, on the front of the receiver. If not, check the channel of the receiver is matched with the channel of the transmitter.

D-Series Receiver & Transmitter Pairing Guide

D-Series Receiver & Transmitter Manual

Fitness Audio D-Series Digital Transmitter

Does the battery indicator on the transmitter display it has power?

If not, you need to charge or replace your batteries.

Is the mic socket (where the mic plugs into the transmitter) secure and all 4 pins intact?

Is the transmitter connected to the receiver?

To confirm the transmitter is connected to the receiver, you should see activity on the RF Signal indicator on the display of the front of the receiver. If not, check the channel of the transmitter is matched with the channel of the receiver.

Note: If you are using rechargeable batteries, set the ‘Battery Type’ to NiMH. If using non-rechargeable batteries, set the ‘Battery Type’ to AKLN.

D-Series Receiver & Transmitter Pairing Guide

D-Series Receiver & Transmitter Manual 

Microphone – Aeromic, Cyclemic & EMic

Is the mic in good physical condition?

Check there are no cuts in the lead or damage to the frame. Check the connector is not loose or damaged.

Is it a brand-new microphone you have just received?

Confirm that the connector has been wired to suit your specific model of transmitter. This should be written on your invoice. If not, contact the agent you purchased it from for confirmation.

Is there AF activity on the receiver when talking through the microphone?

If yes, make sure your volume levels on your mixer and amp are turned up. Make sure your receiver output cable (Balanced or AF Out) are connected correctly to your Mixer/Amp. If you can still not hear the mic, it is likely that something else in your sound system has failed.

Aeromic & Cyclemic Care Instructions (TBA)

EMic Care Instructions 


Now that we have the basics out of the way, let’s look at some common issues and the solutions.

Common Issues With Mics Used In Fitness

If the mic is:

  • crackling or sizzling (possibly after warming up)
  • weak, quiet or 'tinny' sounding
  • no sound at all
  • stops working after warming up

There is an issue with the capsule and the microphone will need to be returned for assessment – See below for return instructions.

When the connector is moved a crackling noise can be heard through the sound system

There is an issue with the transmitter and/or microphone, both will need to be returned for assessment – See below for return instructions.

The transmitter cuts in and out when jumping up and down and/or shaking the unit

There is an issue with the transmitter it will need to be returned for assessment – See below for return instructions.

The RF/AF Signal on the receiver drops in and out

Change your receiver and transmitter to a different channel to avoid any interference that may be causing the issue. Make sure the antennas are upright and in line of sight. Make sure you are using strong, quality batteries.

When turning on the mic, there is a feedback noise

Turn down the mic gain (MT or Mic Vol) on the body pack transmitter. Turn down the mic volume on the mixer. Turn down the treble or bass on the mixer mic channel. Make sure you are not positioned too close, under or next to the speakers, or they are not facing directly at you.

Return Procedures

Fill in and print the below Repair Return Form and include with your repair. If you don’t have access to a printer, please email the RRF to sales@aeromic.com.au

If you are returning an item under warranty, it MUST be accompanied by a copy of your purchase invoice.

Repair Return Form

If sending by Australia Post;

A.M.A Service
PO Box 321
Alexandria, NSW 1435

If sending by Courier;

AMA Service
17/110 Bourke Rd
Alexandria, NSW 2015

*Please note that a minimum service fee of $88 will be charged for any item sent back that is ‘no fault found’ (this includes return freight costs). Please see above trouble shooting steps to determine that what you are returning has a fault.